Frequently Asked Questions
Everything you need to know about Isamaya Beauty
Are Isamaya products cruelty-free?
Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, Isamaya ships globally. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are the products suitable for sensitive skin?
Our formulas are designed with high-quality ingredients, but we recommend checking the full ingredient list on each product page and performing a patch test if you have specific sensitivities.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.