Returns & Exchanges
At ISAMAYA, we want you to be fully satisfied with your purchase; however, due to the nature of our cosmetic products, we can only accept returns on items that are unopened, unused, and in their original packaging within 14 days of delivery.
Initiate Your Request
Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack your unused items in their original ISAMAYA box to ensure the products are protected from damage during transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Processing & Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing